# DispatchIt, Inc. - Service not responding – Incident details

### Service not responding

**Resolved**  
**Major outage**  
**Started** over 5 years ago November 16, 2020  
**Lasted** 38 minutes  
**8:23 9:01 AM GMT-5**

### Affected

- **Web**  
  Major outage from 8:23 AM to 9:01 AM  
- **Web App**  
  Major outage from 8:23 AM to 9:01 AM  
- **Deliveries API**  
  Major outage from 8:23 AM to 9:01 AM  
- **Mobile**  
  Major outage from 8:23 AM to 9:01 AM  
- **Mobile App**  
  Major outage from 8:23 AM to 9:01 AM

### Updates

- **Resolved**  
  November 16, 2020 at 9:01 AM GMT-5  
  Servers have been restarted and everything appears to be recovering

- **Identified**  
  November 16, 2020 at 8:23 AM GMT-5  
  We have identified the cause to the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now.

### Need Support?

- Email: [customersuccess@dispatchit.com](mailto:customersuccess@dispatchit.com "Email Dispatch")  
- Phone: (952) 444-5280  
- Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)