DispatchIt, Inc. - Service not responding – Incident details

Service not responding

Resolved
Major outage
Started over 5 years ago November 16, 2020
Lasted 38 minutes
8:23 9:01 AM GMT-5

Affected

• Web
  Major outage from 8:23 AM to 9:01 AM
• Web App
  Major outage from 8:23 AM to 9:01 AM
• Deliveries API
  Major outage from 8:23 AM to 9:01 AM
• Mobile
  Major outage from 8:23 AM to 9:01 AM
• Mobile App
  Major outage from 8:23 AM to 9:01 AM

Updates

• Resolved
  November 16, 2020 at 9:01 AM GMT-5
  Servers have been restarted and everything appears to be recovering

• Identified
  November 16, 2020 at 8:23 AM GMT-5
  We have identified the cause to the issue. The server running our application appears to have experienced a lack of connectivity. We are restarting it now.

Need Support?

• Email: customersuccess@dispatchit.com
• Phone: (952) 444-5280
• Website: [https://www.dispatchit.com/](/content/ "Visit our website"/index.html)