Privacy Policy

DispatchIT, INC.

Effective as of September 14, 2024

This Privacy Policy describes how DispatchIt, Inc. (" Dispatch," " we", " us" or " our") handles certain information, including personal information, that we collect about our enterprise customers and drivers (" User," " Users," " you," " your") through our digital properties that link to this Privacy Policy, including our website and mobile application (collectively " Website") used to provide an on-demand delivery platform that enables businesses and enterprise customers to track, manage, and share deliveries as they are ordered, and to connect drivers with business and enterprise customers in need of shipments (" Service").

Dispatch may provide additional or supplemental privacy policies to individuals for specific products or services at the time we collect personal information. For example, we provide California-based job applicants an Applicant Privacy Notice.

Index

• Personal Information We Collect
• How We Use Your Personal Information
• How We Share Your Personal Information
• Your Rights for Personal Information We Collect
• Other Sites and Services
• Security
• International Data Transfers
• Children
• Changes to this Privacy Policy
• How to Contact Us

Personal Information We Collect

When you visit our Website, create an account with us as an enterprise customer or driver ("User"), or communicate with us, we may collect certain information about you, which may be personal information. "Personal Information" includes information that is reasonably capable of being associated with, or could reasonably be linked to, a particular consumer or household. This section describes the types of Personal Information we may collect about you, the ways in which we collect such information, and what we do with that information.

Information you provide to us.

Information you may provide to us through the Website or otherwise includes:

• Contact data, such as first and last name, email address, mailing address, professional title and company name, and phone number.
• Sensitive data, such as data that reveals the race, ethnic origin, or religious beliefs, mental or physical health conditions or diagnoses, sexual preferences or orientation, or citizenship status or citizenship of an individual (" Sensitive Personal Information");
• Account data, such as the username and password that a User may set to establish an account on the Website for the Service, first and last name, date of birth, vehicle information, car insurance information, business name, business license or permit information, photograph, HAZMAT certification, email address, billing and mailing address, phone number, and any other information that you add to your account profile as a User.
• Communications data, based on our exchanges with our Users, including when our Users contact us through the Service, social media, or otherwise and any exchanges between our drivers and our enterprise customers using the Service.
• Driver earnings data, such as total earnings, earnings history, and earnings per delivery.
• Payment information needed to complete transactions, such as payment card information, is collected and processed directly by our payment processor, such as Stripe.
• Marketing data, such as our Users’ preferences for receiving our marketing communications and details about their engagement with them.
• Government-issued identification number data, such as national identification number (e.g., Social Security Number and tax identification number), state or local identification number (e.g., driver’s license or state ID number), and an image of the relevant identification card.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
• Transactional data, such as information relating to or needed to complete shipping orders on or through the Service, including order numbers and transaction history.

Third-party sources.

We may combine Personal Information we receive from you with information we obtain from public sources, such as government agencies, public records, social media platforms, and other publicly available sources.

Automatic data collection.

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, through the use of Cookies, such as:

• Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), and general location information such as city, state or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access.
• Precise and approximate geolocation data when you authorize the Service to access your device’s location for delivery and shipping purposes.

How We Use Your Personal Information

We may use your Personal Information and Sensitive Personal Information for the following purposes:

Service delivery and business operations. We may use your Personal Information to:

• provide, operate and improve the Service and our business;
• perform background screening checks on our drivers;
• establish and maintain your User profile on the Service;
• communicate with you about the Service;
• understand your needs and interests, and personalize your experience with the Service;
• provide support for the Website, the Service, and respond to your requests, questions and feedback.

Research and development. We may use your Personal Information for research and development purposes.

Marketing and advertising. We may collect and use your Personal Information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications.
• Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction with the Website.

Compliance and protection. We may use your Personal Information to:

• comply with applicable laws and legal process;
• protect rights, privacy, safety or property;
• enforce the terms and conditions that govern the Service;
• prevent fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent. We may ask for your consent to collect, use or share your Personal Information in some cases.

How We Share Your Personal Information

For the Personal Information we collect about you, we may share your Personal Information with third parties as described in this Privacy Policy:

• Background screening company.
• Service providers.
• Payment processors.
• Advertising partners.
• Professional advisors.
• Authorities and others.
• Business transferees.

Your Rights for Personal Information We Collect

You have the following choices:

Enterprise customer rights to information. Enterprise customers may review, modify, delete, and update certain account information.

Driver rights to information. Drivers may send us a request to update or delete their information.

Correct Data. You may correct inaccurate Personal Information by contacting us.

Opt-out. You may opt out of the sale or sharing of your information.

Other Sites and Services

The Service may contain links to websites and online services operated by third parties, which are not endorsed by us. We do not control such sites and recommend reading their privacy policies.

Security

We employ safeguards designed to protect the Personal Information we collect but cannot guarantee complete security.

International Data Transfer

Your Personal Information may be transferred to the United States or other locations where privacy laws may not be as protective.

Children

The Service is not intended for use by anyone under 18 years of age.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time and will notify you of material changes.

How to Contact Us

Email: drivercare@dispatchit.com

Mail: DispatchIt, Inc. Attn: Privacy Coordinator 1401 W. 94th St. Bloomington, MN 55431