Understanding the Impact of Delivery Management Products, Part 3

In this comprehensive list, learn about the essential features you should expect in delivery management platforms and find out which product is right for you.

Jennifer Juarez

Published on:

August 6, 2021

Updated on:

October 1, 2024

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Table of Contents

Optimize your Delivery Options With DispatchOne

If you’re in the market for a product that delivers quickly, you’re in the right place! We’re giving you a virtual pat on the back. Shortly after investing in our solution, you’ll begin to see results that will allow you to operate both digitally and efficiently.

In Parts 1 and 2, we’ve covered what a delivery management solution provides and the difference between delivery and fleet management. We now want to equip you with a checklist to select the best product for your company.

Let’s dive into all the features you should look for in your investment! A delivery management solution should be able to:

1. Supply you with a digital platform that is accessible with a mobile device or computer and provide an easy-to-use mobile application for drivers (does not require the use of excel sheets, paper tickets, or whiteboards)

2. Offer customer notifications that:

   • Allows for both email and SMS communications so your customer can receive timely delivery updates
   • Includes branded notifications with your logo

3. Give you route support by:

   • Recommending the fastest routes for a vehicle’s orders
   • Assigning orders to a route automatically
   • Including real-time driver updates
   • Providing ETA’s at each stop
   • Allowing you to edit, repeat, and plan future routes
   • Letting you send routes to your drivers with a click of a button
   • Making it easy to add notes for drivers on pickup and drop-off specifics
   • Allowing you to manage incomplete deliveries
   • Providing Multi-Stop, that allows for multiple drop-off locations from one pickup address

4. Provide customization capabilities that can:

   • Add your company information to recipient notifications
   • Set your company address as a default pickup location
   • Rename routes with POs or other identifying information
   • Set working hours
   • Set time buffers

5. Allow for multi-level account management features, such as branch level information and reporting

6. Include proof of delivery options, such as:

   • Signaling a driver’s arrival at the destination using their mobile device
   • Having drivers upload photo proof of the delivery
   • Allowing for an optional delivery signature

7. Enable you to add new users and vehicles yourself by:

   • Making different user permissions available
   • Providing a field for driver and vehicle photos
   • Allowing access to self-edit users and vehicles

8. Upload your order data as a file into the platform and populate this info to your account

9. Offer an API or Auto-Fill integration that works with your ERP system

10. Equip your business with a scalable model for growth

11. Give you delivery overflow drivers and options

12. Provide support at your fingertips with:

• A chat or email option
• Knowledge Base articles on features to reference and step-by-step instructions
• Onboarding training and walkthrough

Now that you have a comprehensive list of what a top-tier delivery management solution should include, you can begin exploring Dispatch Connect. See for yourself what it has to offer and how it can meet your needs every step of the way.

You can download our checklist here for a quick reference.