# Employee Spotlight - Meet Jimmy!

Meet Jimmy in our employee spotlight! Learn about his role at Dispatch, his contributions, and how he helps shape our team's success and workplace culture.

## Kelsie Hengel

Published on:

July 31, 2024

Updated on:

October 22, 2024

### Table of Contents

- [1. How has your career grown since starting at Dispatch?](/content/blog/employee-spotlight-meet-jimmy#toc-1-how-has-your-career-grown-since-starting-at-dispatch?/index.html)
- [2. What does a typical day in your role look like?](/content/blog/employee-spotlight-meet-jimmy#toc-2-what-does-a-typical-day-in-your-role-look-like?/index.html)
- [3. What is a project you have been recently involved in?](/content/blog/employee-spotlight-meet-jimmy#toc-3-what-is-a-project-you-have-been-recently-involved-in?/index.html)
- [4. So far, what accomplishments are you most proud of here at Dispatch?](/content/blog/employee-spotlight-meet-jimmy#toc-4-so-far,-what-accomplishments-are-you-most-proud-of-here-at-dispatch?/index.html)
- [5. Which Dispatch core value(s) resonates with you the most and why?](/content/blog/employee-spotlight-meet-jimmy#toc-5-which-dispatch-core-value(s/index.html)-resonates-with-you-the-most-and-why?)
- [6. What is your favorite thing about working at Dispatch?](/content/blog/employee-spotlight-meet-jimmy#toc-6-what-is-your-favorite-thing-about-working-at-dispatch?/index.html)

In this Employee Spotlight, we introduce Jimmy! Jimmy is a Sr. Driver Experience Representative who grew his career with Dispatch from an independent contractor driver in Kansas City to a full-time employee who handles driver training across the country. Learn how he continues to build the best experience for Dispatch Drivers.

### 1. How has your career grown since starting at Dispatch?

I started with Dispatch over six years ago as a part-time driver when Kansas City was our second open market. Not long after we had grown enough that I was driving full-time. A year later I was hired as a recruiter and now I handle driver training nationwide.

### 2. What does a typical day in your role look like?

My most common day is taking driver issues and retraining drivers on best practices. I also write content and host regular webinars for driver education and collect valuable feedback on the driver experience.

### 3. What is a project you have been recently involved in?

We launched a monthly Driver Experience Webinar. I have enjoyed creating content and hosting these important meetings where we share new information about driver policy and collect important feedback on the driver experience to improve our services.

### 4. So far, what accomplishments are you most proud of here at Dispatch?

I have taken on the role of managing driver issues. This is basically investigating problems with driver orders and working with drivers and customers to retrain our best practices and provide a positive experience for both.

### 5. Which Dispatch core value(s) resonates with you the most and why?

Belief- Dispatch is a place where I see belief in a common goal, passion for what we do, and amazing leadership qualities across the board.

### 6. What is your favorite thing about working at Dispatch?

I love the people I'm in contact with, staff and drivers, and the flexibility and creativity I get to express in completing my job.