### Company Spotlight: Mtech-Icon Explore how Mtech-Icon has made their technicians more efficient after partnering with Dispatch while also providing a competitive edge in the Austin market. ## Kelsie McMahon Published on: July 9, 2019 Updated on: October 28, 2024 ### Table of Contents - [Tell us about Mtech-Icon. What is it that your company does?](/content/blog/company-spotlight-mtech-icon#toc-tell-us-about-mtech-icon-what-is-it-that-your-company-does?/index.html) - [How did Mtech-Icon get started and when?](/content/blog/company-spotlight-mtech-icon#toc-how-did-mtech-icon-get-started-and-when?/index.html) - [Who does your staff consist of?](/content/blog/company-spotlight-mtech-icon#toc-who-does-your-staff-consist-of?/index.html) - [What is the culture of Mtech-Icon like?](/content/blog/company-spotlight-mtech-icon#toc-what-is-the-culture-of-mtech-icon-like?/index.html) - [What makes Mtech-Icon unique, especially for your area?](/content/blog/company-spotlight-mtech-icon#toc-what-makes-mtech-icon-unique,-especially-for-your-area?/index.html) - [What is the long-term goal for Mtech-Icon?](/content/blog/company-spotlight-mtech-icon#toc-what-is-the-long-term-goal-for-mtech-icon?/index.html) - [How did you get started at Mtech-Icon?](/content/blog/company-spotlight-mtech-icon#toc-how-did-you-get-started-at-mtech-icon?/index.html) - [How did you hear about Dispatch?](/content/blog/company-spotlight-mtech-icon#toc-how-did-you-hear-about-dispatch?/index.html) - [What was your process for sending and receiving inventory prior to Dispatch?](/content/blog/company-spotlight-mtech-icon#toc-what-was-your-process-for-sending-and-receiving-inventory-prior-to-dispatch?/index.html) - [Any special instance where Dispatch came through in a pinch or went above and beyond what you expected?](/content/blog/company-spotlight-mtech-icon#toc-any-special-instance-where-dispatch-came-through-in-a-pinch-or-went-above-and-beyond-what-you-expected?/index.html) ## Optimize your Delivery Options With DispatchOne [Learn more](https://info.dispatchit.com/dispatch-connect) At Dispatch, we recently partnered with Mtech-Icon in Austin, TX, to run deliveries to their technicians on jobsites. Previously, when techs needed parts or tools they would have to leave their job and travel to a warehouse or supplier, costing them valuable time. David Hooge, Logistics Manager at Mtech-Icon, was thrilled to learn that Dispatch could give his team a competitive edge. Read on to learn more! ## **Tell us about Mtech-Icon. What is it that your company does?** Mtech-Icon is a commercial plumbing, HVAC, and electrical service, as well as new construction contractor. Part of Comfort Systems USA, one of America’s leaders in installation and service for building mechanical systems, providing a nationwide reach through 37 subsidiary companies that are prepared to [build](http://www.comfortsystemsusa.com/services/building), [service](http://www.comfortsystemsusa.com/services/construction), or [retrofit](https://comfortsystemsusa.com/what-we-do/building-services/retrofit-services/) any mechanical, HVAC, or electrical system. No other company offers a wider range of technical expertise and experience. Our foundation of uncompromising integrity, unequaled service, and effective project management make us the valued leader in this market. ## **How did Mtech-Icon get started and when?** Mtech opened in 1991 and after eight years of service to the Austin community and surrounding areas, [Comfort Systems USA](http://comfortsystemsusa.com/) acquired the company making Mtech a wholly-owned subsidiary. ## **Who does your staff consist of?** Our local Mtech-Icon staff of over 100 technicians and field support personnel handle every type of service call from serious water leaks, power outages due to failure, chiller failure, server room A/C failures, and hot water outage to scheduled preventative maintenance and routine service. ## **What is the culture of Mtech-Icon like?** Agile and disciplined, striving for excellence in everything we do. ## **What makes Mtech-Icon unique, especially for your area?** We strive to have highly skilled and capable techs who know their stuff and how to quickly diagnose a problem and provide a lasting solution for our customers. ## **What is the long-term goal for Mtech-Icon?** To provide an excellent customer experience while profitably serving. ## **How did you get started at Mtech-Icon?** I sold my wholesale supply company and having a long-standing relationship with my former customer Mtech, I identified a rather unique opportunity in the area of purchasing and logistics — joining them just over a year ago. ## **How did you hear about Dispatch?** We have been using Dispatch for about seven weeks and do not know how we did it without them. It is a bit embarrassing how I found out about Dispatch, but here it is: I was at one of my vendors who used Dispatch when I received a call from one of my techs needing an electric control. Since I was enduring a tour through the warehouse looking at inventory that I had no clue of what it was, I welcomed the interruption. I showed my vendor host a picture of the control my tech needed. He had one, I gave him an order and boasted, “I need this in Elgin right now.” He responded no problem I can do it. I watched in amazement as he arranged to have Dispatch deliver the control, providing me with up-to-the-minute tracking and delivery status. I was able to track the closing gap between the driver and my tech in real-time and watch when the driver called the tech a few minutes before arriving at the drop-off, even providing a picture of the delivery. ## **What was your process for sending and receiving inventory prior to Dispatch?** We utilized our own fleet or vendors, normally a slow and cumbersome process, requiring our techs to frequently be pulled off the job to go and get what they needed at local supply houses. ## **Any special instance where Dispatch came through in a pinch or went above and beyond what you expected?** It has been a pleasure working with [Dispatch](/content/site-root.html). Every time I get remarkable service that is exceptionally responsive and almost too simple to use. From delivering a small urgently needed control or tool to a storage shed in a box, Dispatch has made the logistics component of my job and my company much more efficient and competitive.